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TERMS AND CONDITIONS OF USE

The following Terms of Use is a legal contract between an individual user and Shropshire Home Snagging defining the rules and acceptable behaviour of your website and services.

Welcome to the website of Shropshire Home Snagging. By accessing our site, you agree to these Terms and Conditions of Use and are bound by all applicable laws and regulations.

The site and its original content, features, and services are owned by Shropshire Home Snagging and are protected by international copyright, trademark, intellectual property, and other proprietary rights laws.

If, for any reason, we believe that our Terms and Conditions have not been upheld, we reserve the right to suspend or terminate access to our website without prior notice or liability.

1

Our services can vary in time depending on several factors such as house size, quality, age etc. Under no circumstances does the number of snagging items picked up, nor the time taken to pick them up affect the price paid. Our service is to inspect (snag) your house to the best of our ability. Although we give a time guideline and the amount of snags we pick up on average, if the service takes less time or the amount of snags is less than anticipated, we will not be held responsible and shall not issue any sort of refund relating to this matter.

2

Access to the full property, internal and external, should be granted for the entirety of the inspection. Our inspectors will not be left unattended at the property without prior arrangement and written confirmation.

3

If multiple persons are completing works on the property during the time of the inspection, it is not reasonable to expect the inspector to wait for any works to be completed. It is recommended that the inspector has sole access to the entirety of the property during the inspection.

4

If any areas of the property are deemed uninspectable by the inspector, they reserve the right to not inspect this part of the property. The customer will not receive any refunds or discounts of any kind if this is the case.

5

Receipt of our email confirmation to your provided email address is an agreement of the location, date, time and price. Any changes must be given in writing (email) 72 hours before the inspection takes place.

6

Shropshire Home Snagging reserves the right to cancel your inspection and issue a full refund.

7

If the inspection is unable to go ahead due to reasons including but not limited to the property being unfinished, the inspector identifying risk to the customers or their own safety, COVID guidelines not being met, or the inability to gain access to the property on the day of the inspection then 50% of the total cost is payable to Shropshire Home Snagging. If you have paid in full, we will refund you 50% of the total cost. To re-arrange an inspection, you will be required to follow the normal booking process. 

8

The pricing of the service is based on the number of bedrooms and property type. Any rooms above the ground floor, that are not classed as a wet room, shall be classed as a bedroom. As an example, offices or studies, media rooms, gyms, cinema rooms etc. all count as bedrooms in relation to our pricing. Any alterations to this condition must be agreed upon in writing.

9

A service-specific deposit is required at the time of booking your inspection. The cost of this deposit will vary depending on the service you choose, as specified on the service booking page. The remaining balance is payable on the day of your inspection. We will not send your final snagging report until full payment has been received.

10

All prices shown are inclusive of VAT.

11

A minimum of three working days notice is required to change the date of a booking. Anything past this point will not be eligible for a deposit refund and any new booking will be chargeable again.

12

Your deposit secures your booking and is non-refundable in most cases. However, for cancellations, it will be refunded to you in full as long as an inspection is cancelled at least 1 week prior to the inspection date.

13

Shropshire Home Snagging reserves the right to remove any offers sent to you via any method including email, website or in person. This includes, but is not limited to, referrals, monthly discounts or rewards.

14

If required, a de-snag survey can and must be completed within 2 years of the original snagging inspection and can be arranged separately by contacting Shropshire Home Snagging.

15

Where possible, the de-snag will be completed by the inspector who carried out the original inspection. However, this is not always possible, and therefore, it is common that a different inspector will conduct the de-snag inspection.

16

If for whatever reason you do not go ahead with the de-snag inspection, Shropshire Home Snagging will not be liable to complete any refunds of any kind.

 

Thermal Imaging

1

The adequacy of the thermal imaging results is dependant on a number of factors including external temperature and wind speed. By agreeing to thermal imaging as part of your snagging inspection, you acknowledge that the results and credibility of the results may vary. Specific information about the external factors will be detailed in the report.

2

Shropshire Home Snagging always ask that homeowners turn the heating up in their property at least one hour before the arrival of the inspector. This is to ensure that thermal imaging can be completed as soon as possible. The earlier in the inspection this can be completed the better.

3

No refunds or discounts will be made available to the customer if the weather is not suitable except for extreme circumstances. This will be solely at the discretion of Shropshire Home Snagging. 

4

If there are any technical issues with the thermal imaging camera which means the thermal assessment can’t be carried out, the full amount for the thermal imaging inspection will be refunded or discounted from the final payment. Shropshire Home Snagging will under no circumstances be liable to return and re-complete thermal imaging inspections.

Shropshire Home Snagging

1

Shropshire Home Snagging offers a building inspection/snagging service. We use our best abilities to help ensure we pick up every defect in your house. This, however, may not always be possible. This may be due to; accessibility/visibility in or out of your house, human error or any similar item. Shropshire Home Snagging takes no responsibility for any defect/issues missed or misrepresented.

2

We make it very clear that we are here to help you every step of the way and pride ourselves on aftercare. Our goal is to get your house to the standard you expected. If your housebuilder refuses to rectify defects, we will advise you on the best ways to approach the builder. However, this is out of goodwill and our service is on the basis of a snagging inspection and report. We take no responsibility if your builder refuses to complete defects.

3

Personal and payment information may be processed by a third party company. This is purely in the interest of safeguarding customer data. The current payment client used is Stripe.

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